David Evennett MP has received written answers to Parliamentary questions he tabled recently regarding Southeastern Railway services. These are posted below for your reference.
Mr Evennett: To ask the Secretary of State for Transport what recent assessment she has made of overcrowding on Southeastern Railway services; and what representations she has received on this issue. 
Norman Baker: Southeastern, under the terms of its franchise agreement, are required to carry out passenger counts to enable them to plan and deploy their rolling stock fleet to best meet passenger demand. Southeastern submit morning and evening peak train plans to the Department for each timetable change which are assessed using the passenger counts to determine crowding.
These assessments contain commercially confidential information and are not published, but the Department uses the data as the base for strategic forecasts of peak demand change. The latest assessment for Southeastern was for the December 2011 timetable change.
Statistics on train crowding are published by the Office of Rail Regulation (ORR) in the National Rail Trends (NRT) Yearbook, which is available from the ORR website
On the specific issue of crowding on Southeastern’s services, during the last four months our records show four representations from two members of the public.
Mr Evennett: To ask the Secretary of State for Transport when she expects to begin the tendering process for the next Integrated Kent Franchise agreement. 
Mrs Villiers: The Department normally begins the formal process for retendering for new franchises around 18 months before the new commencement date. We have not yet made any formal announcement regarding the timescales for the new Integrated Kent Franchise which is due to start on 1 April 2014.
Mr Evennett: To ask the Secretary of State for Transport what recent representations she has received on the performance of Southeastern Railway. 
Norman Baker: Since 16 October 2011, the Department has received a total of seven representations about the performance of Southeastern—three from Members of Parliament and four from members of the public.
The representations covered delays to trains, crowding and compensation arrangements.