npower customers – Cash in on £20m of outstanding refunds

David Evennett, MP for Bexleyheath and Crayford, is urging constituents who overpaid for gas supply from npower in 2007 to take advantage of their refund and get their share of more than £20 million still unclaimed.

On 1 October 2010 npower and Consumer Focus announced that the energy supplier would be offering £70 million of refunds to customers. Since then almost 1.2 million customers have been paid over £51 million in total but there are still 700,000 people who have yet to claim their refund. Consumer repayments range from £1 to £100 with the average payment at £35 plus VAT and interest.

Local residents who were customers of npower in 2007, but have since left the supplier or moved house, are particularly likely to be missing out. Anyone who thinks they might be entitled to a refund should call npower’s helpline on 0800 975 7938 or visit npower’s website to find out if they can claim.

Consumers can also find further information about the npower repayments at or